Our frequently asked questions
We’ve put together a set of frequently asked questions that can help you with any queries you may have before and/or throughout your application.
These questions we frequently get asked have been answered below.
What job roles are available?
Our most popular and vital job roles are Support Worker, Deputy Manager and Service Manager. A list of roles and job specifications can be found on ‘our roles’ page.
There are no specific qualifications or experience required for our Support Worker roles, beyond a good attitude and a willingness to learn.
Occasionally we have roles available at our Head Office and in our Estates & Maintenance Department. These vacancies are advertised on the relevant specialist job boards as well as on our website.
Where can I find your job vacancies?
All of our current vacancies are advertised either on our Indeed page, or social media feeds.
We also advertise current vacancies through recruitment banners and flyers in our local community and surrounding areas.
How do I apply for a job?
Once you have found your ideal role you will need to complete the most appropriate application form for the role you wish to apply for.
Our online application forms can be found on ‘our vacancies’ page.
Can I apply by sending my CV?
Sometimes we may accept CVs and a covering letter but only if this is requested in the job advertisement.
How can I get more detail on a specific role?
If you require any more information on any current vacancies, need help applying or have any other recruitment matters, please contact our recruitment team here.
What hours are available to me?
Our full-time contract is 37.5 hours per week and we do sometimes have a requirement for part-time workers starting from 22 hours per week. You must be available for varying shifts to be offered one of our contracted positions.
We also recruit flexi-bank/zero hour/casual workers for those with a primary job, working students and parents/carers looking to occupy some of their spare time.
I don’t have a work permit, can I still apply?
You must have a valid work permit or legal right to work in the UK documents to apply for a role. We will ask to see evidence of this before you are offered employment. This is in line with current Home Office requirements. Further information is available from the UK Border Agency’s website.
Who can I put down as a reference?
We require the names, addresses and emails of two referees, not related to you, who are willing and able to provide up-to-date references on your qualifications, experience and skills. One of these must be your current or most recent employer. If you have not previously been employed please contact our recruitment department for clarification on what could be acceptable referees here.
What is a Disclosure and Barring Service (DBS) Check?
Due to the nature of our business and as responsible employers we have a legal obligation to ensure all our employees are suitable to work in close proximity to the vulnerable adults that we support. For more information on the DBS please click here.
When will I hear back from you?
If your application has been shortlisted you will be invited to an interview and normally you would hear from us within two weeks of submitting your application. However, if you have not heard back from us within a month, please assume you have been unsuccessful on this occasion.
Please refer to our ‘recruitment process’ for additional details.
Can I receive feedback if I have been unsuccessful?
Unfortunately, we do not give feedback at the shortlisting stage due to the volume of applications we receive. We will give feedback after the interview if you were unsuccessful.
Still have some unanswered queries? Please use the contact details listed below to get in touch with our recruitment team.